Frequently asked questions
1. What services are included in home care?
Our home care services include personal care (bathing, dressing, grooming), medication management (provided by trained professionals), light housekeeping, meal preparation, companionship, and transportation..
2. How do I choose the right caregiver for my loved one?
We match our caregivers with clients based on their specific needs, preferences, and personalities. Our team works with you to understand your requirements and find the best fit.
3. What are the qualifications and training of your caregivers?
Our caregivers undergo rigorous background checks, comprehensive training, and certification in essential areas such as first aid, CPR, and dementia care. Furthermore, they proactively continue to upgrade their education independently, ensuring they stay updated on the latest best practices. Additionally, they receive ongoing support and education from us, enabling them to deliver exceptional care and support to our clients
4. Can I customize the care plan to meet my specific needs?
Yes, we work with you to develop a personalized care plan that addresses your unique needs, goals, and preferences.
5. How do you ensure the safety and well-being of clients?
We prioritize client safety and well-being through thorough caregiver screening, regular home visits, and ongoing monitoring of care plans.
6. What is the process for hiring and supervising caregivers?
We carefully select caregivers based on their qualifications, experience, and fit for your needs. Our team supervises caregivers through regular check-ins, performance evaluations, and client feedback.
7. How do you handle emergencies or unexpected situations?
We have protocols in place for emergencies, including 24/7 support and emergency contact procedures. Our caregivers are trained to respond to unexpected situations and seek assistance when needed.
8. Can I schedule care on a short-term or long-term basis?
Yes, we offer flexible scheduling options to accommodate short-term or long-term care needs, including part-time, full-time, and intermittent care.
9. How do you assess the needs of clients and develop care plans?
Our team conducts thorough assessments to understand client needs, goals, and preferences. We then develop personalized care plans that address these needs and are regularly reviewed and updated.
10. What are your hours of operation and availability?
We offer 24/7 care services, with flexible scheduling options to accommodate your needs. Our office hours are Monday to Friday, 9 am-5 pm, and we're available to discuss your care needs during this time.